Enquete Example

Questionnaire Thomas Regout International B.V.

3e. Clearance of complaints

Speed of replying

Quality of solution

Total procedure

The opinion of our customers is of great value to us. Therefore we've drawn up this survey. It will only take five minutes of your time. All provided data will be handled in a discrete manner.

Thank you very much in advance!

1. Which criteria were decisive for you when selecting Thomas Regout?
(please rank the following items, 10 being the most important criteria, and 1 the least important criteria)

2. How satisfied are you with the following quality aspects of the slides?
(please rank the following items, 1 being very dissatisfied and 6 very satisfied)

3. How satisfied are you with the following service aspects of Thomas Regout? (please rank the following items, 1 being very dissatisfied and 6 very satisfied)

Question 3e. If you had a complaint in the past, please fill out the next question. If not, please proceed with question 4.

4. How satisfied are you with the following innovation aspects (new developments) of Thomas Regout? (please rank the following items, 1 being very dissatisfied and 6 very satisfied)

5. How satisfied are you with the following pricing aspects in relation to:
(please rank the following items, 1 being very dissatisfied and 6 very satisfied)

6. Looking at our website, what can you tell us about:

	Yes	No
Functionality: Is our website efficient ?
Information: Can you find all information you are looking for?
Is our website user friendly?

7a. How likely is it that you would choose Thomas Regout (again) for future projects?

7b. How likely are you to recommend Thomas Regout to others?

We have almost reached the end of this questionnaire. We appreciate it very much that you answer below open question.

8. Please can you mention (only 1) your most important suggestion how we can improve and make your life more comfortable in the future.

9. What kind of business are you in?

Automotive Industry Professional Storage Furniture Trade
Other...

11. For how long have you been our customer?

< 1 year 1 - 2 years 2 - 5 years 5 - 10 years
Other

	1	2	3	4	5	6	7	8	9	10
Quality
Service level sales support
Innovative partner
Delivery time
Slide know how
Price
Sustainablity
Environment
Relationship
Reliability

	1	2	3	4	5	6
Reliability
Run and slide quality
Side stability
General design
Surface treatment
Quality features
Price/ Quality level

3a. Logistics	1	2	3	4	5	6
Delivery reliability (time)
Delivery reliability (quantity)
Min. order quantity
Packaging
Communication
Costs of transport

3b. Sales manager	1	2	3	4	5	6
Frequency of visits
Speed of replying
Technical know how
Relationship (comfortable)
Support
Advice

3c. Sales Support	1	2	3	4	5	6
Quality order confirmation
Speed of replying
Technical know how
Friendliness
Support
Do you feel comfortable
Language
Reachableness (phone)

3d. Customer engineering capabilities	1	2	3	4	5	6
Usability of offered solutions
Quality of offered solutions
Lead time drawings in our customization process
Lead time prototyping in our customization proces
Do you feel comfortable
Language
Reachableness (phone)

	Very unlikely	Unlikely	Likely	Very likely

	Very unlikely	Unlikely	Likely	Very likely