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Thomas Regout International B.V.
Industrieweg 40
6219 NR Maastricht
sales@thomasregout.com
Thomas Regout
Questionnaire Thomas Regout International B.V.
The opinion of our customers is of great value to us. Therefore we've drawn up this survey. It will only take five minutes of your time. All provided data will be handled in a discrete manner.
Thank you very much in advance!
1. Which criteria were decisive for you when selecting Thomas Regout?
(please rank the following items, 10 being the most important criteria, and 1 the least important criteria)
1
2
3
4
5
6
7
8
9
10
Quality
Service level sales support
Innovative partner
Delivery time
Slide know how
Price
Sustainablity
Environment
Relationship
Reliability
2. How satisfied are you with the following quality aspects of the slides?
(please rank the following items, 1 being very dissatisfied and 6 very satisfied)
1
2
3
4
5
6
Reliability
Run and slide quality
Side stability
General design
Surface treatment
Quality features
Price/ Quality level
3. How satisfied are you with the following service aspects of Thomas Regout? (please rank the following items, 1 being very dissatisfied and 6 very satisfied)
3a. Logistics
1
2
3
4
5
6
Delivery reliability (time)
Delivery reliability (quantity)
Min. order quantity
Packaging
Communication
Costs of transport
3b. Sales manager
1
2
3
4
5
6
Frequency of visits
Speed of replying
Technical know how
Relationship (comfortable)
Support
Advice
3c. Sales Support
1
2
3
4
5
6
Quality order confirmation
Speed of replying
Technical know how
Friendliness
Support
Do you feel comfortable
Language
Reachableness (phone)
3d. Customer engineering capabilities
1
2
3
4
5
6
Usability of offered solutions
Quality of offered solutions
Lead time drawings in our customization process
Lead time prototyping in our customization proces
Do you feel comfortable
Language
Reachableness (phone)
Question 3e. If you had a complaint in the past, please fill out the next question. If not, please proceed with question 4.
3e. Clearance of complaints
1
2
3
4
5
6
Speed of replying
Quality of solution
Total procedure
4. How satisfied are you with the following innovation aspects (new developments) of Thomas Regout? (please rank the following items, 1 being very dissatisfied and 6 very satisfied)
1
2
3
4
5
6
Do you get what you need
Fit of new developments for your products
Number of new product proposals compared to competitors
5. How satisfied are you with the following pricing aspects in relation to:
(please rank the following items, 1 being very dissatisfied and 6 very satisfied)
1
2
3
4
5
6
Quality
Solution
Service
Competitors
6. Looking at our website, what can you tell us about:
Yes
No
Functionality: Is our website efficient ?
Information: Can you find all information you are looking for?
Is our website user friendly?
7a. How likely is it that you would choose Thomas Regout (again) for future projects?
Very unlikely
Unlikely
Likely
Very likely
7b. How likely are you to recommend Thomas Regout to others?
Very unlikely
Unlikely
Likely
Very likely
We have almost reached the end of this questionnaire. We appreciate it very much that you answer below open question.
8. Please can you mention (only 1) your most important suggestion how we can improve and make your life more comfortable in the future.
9. What kind of business are you in?
Automotive
Industry
Professional Storage
Furniture
Trade
Other...
10. In which country are you located?
11. For how long have you been our customer?
< 1 year
1 - 2 years
2 - 5 years
5 - 10 years
Other
12. Optional - please fill out your name
Additional
Thank you very much for your effort!
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